Last Updated: 14/11/2025
Who are we
Our website address is: https://tinkerz.com.au. We are Tinkerz, an Australian online retailer specialising in magnetic building blocks and educational toys.
What Personal Data We Collect and Why
When you visit our site, we collect information to provide and improve our service to you.
- Information You Provide Directly:
- Order Information: When you make a purchase, we collect your name, billing and shipping address, email address, and phone number. This is necessary to fulfil your order and send you order confirmations and tracking details.
- Payment Information: All payments are processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- Account Information: If you create an account, we store your name, address, and email to pre-fill forms for future orders.
- Communication: If you contact us via email or a contact form, we collect your name, email address, and the content of your message to respond to you.
- Information Collected Automatically:
- Technical Data: Like most websites, we automatically collect your IP address, browser type, and information about your interaction with our site (e.g., products viewed, pages visited) to analyse site performance and improve your experience.
- Cookies: We use cookies to remember your preferences, keep you logged in, and understand how you shop so we can enhance our service. You can disable cookies through your browser settings.
Embedded Content from Other Websites
Content on our site (e.g., a product demonstration video from YouTube) may include embedded content. This embedded content behaves exactly as if you had visited the other website, which may collect data about you, use cookies, and track your interaction.
Who We Share Your Data With
We value your privacy. We do not sell your personal data. We only share it with trusted third parties essential for operating our business:
- Shipping Partners (e.g., Australia Post, courier companies) to deliver your orders.
- Payment Processors to securely handle your transactions.
- Analytics Services (like Google Analytics) to understand how customers use our site.
How Long We Retain Your Data
- Order Information: We retain your order details and associated personal data for at least 7 years for tax and legal purposes.
- Customer Accounts: For users who register on our website, we store the personal information they provide in their user profile indefinitely. Users can see, edit, or delete their personal information at any time (username cannot be changed). Website administrators can also see and edit that information.
- Comments: If you leave a comment on our blog, the comment and its metadata are retained indefinitely.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service. As we are an Australian business, your data is primarily processed within Australia, but please note that some third-party services (e.g., payment processors) may be based overseas.
Our Contact Information
For any privacy-specific concerns, questions, or to request your data, please contact us at:
Email: support@tinkerz.com.au
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.